Customer Service Specialist

Detroit Lakes, MN

Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Manages requests for expedited orders as initiated by Customers. Initiates and/or implements corrective action as needed in order to provide a level of positive customer service necessary to support the achievement of defined corporate and department goals. Provides system maintenance for order related files.

Essential Functions: This position is responsible for the following tasks, duties and responsibilities:

1. Answers all incoming calls with a positive attitude to promote and maintain excellent customer relations.
2. Receives, processes, and verifies orders/forecasts from customers utilizing the Company’s information system and customers’ purchase orders provided by fax, mail and electronic means. Once complete advises customers on order status and responds to concerns and/or complaints.
3. Determines quantities needed to ship from the ship schedule reports and sends information to Shipping. Coordinates with Scheduling and Shipping on all issues regarding “hot” parts for same day delivery and informs Production and Shipping if scheduling is unavailable.
4. Initiates required action for response to customer service requests for order changes including the maintenance of order information files, and communicates changes to the appropriate personnel.
5. Develops and recommends changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service function.
6. Produces Axapta routings for new and proto parts.
7. Processes customer rejects and informs the Quality Assurance and Production Departments.
8. Organizes parts list and compiles for the certificate of origin.
9. Maintains customer relations with periodic vendor visits or meetings.
10. Must be capable of using current software programs to enter time/payroll information, job information etc.
11. Works closely with Sales and fulfillment of special prototype deliveries.

Qualifications, Knowledge, Skills and Abilities: The minimum level of education and experience required to perform the job. The specific minimum competencies required for job performance.

• Graduation from high school plus one or two years of related technical training with an emphasis on customer service.
• Minimum two (2) years’ directly related experience.

Experience And Skills Required:
1. At least two years of recent related experience which includes the following skills and abilities.
2. Working knowledge of accounting, material control and handling, purchasing and negotiations.
3. Knowledge of manufacturing, traffic management, quality assurance and contract administration - MRP and EDI.
4. Ability to plan, organize and perform manufacturing customer service activities.
5. General knowledge of product costing, internal accounting controls, and financial analysis of revenues and expenditures.
6. Knowledge of modern office practices and procedures.
7. Ability to operate general office equipment including customer service related applications on a microcomputer.

Apply on-line or forward your resume and application in strict confidence to:

Human Resources Department
1111 13th Avenue SE
Detroit Lakes, MN 56501
Phone: 218-847-4446
All employment offers are contingent on the successful passing of drug screening and pre-employment physical.

Discover available job opportunities at BTD.

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Customer Service Specialist

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